New to Zipjob.com? Here’s What You Should Know
ZipJob is a website providing resume writing and editing services for job seekers. There is little information about the company regarding its creation and legal ownership on the ZipJob site.
Still, the company enjoys a positive reputation online and has numerous positive reviews on social and review websites. Thus, one can suggest that ZipJob-assisted job search can be truly effective (at least, as the website’s slogans promise).
We have decided to clarify whether things are as good as thousands of Zip Job reviews suggest. Thus, here we offer an honest ZipJob review, with a detailed ZipJob resume sample review and an in-depth discussion of the ZipJob board and offers. Stay tuned to see whether Zip Job can be your go-to provider of resume services, or it’s better to look elsewhere.
The overall impression from the first visit is ambiguous, as the company promises excellent services but doesn’t say much about what their products include, who the legal owner is, where the company is located, and for how many years it has been serving clients. Yet, there are many positives, including detailed resume samples, a section presenting writer profiles, and a review page.
Let’s talk about each aspect of the service in more detail.
What Zipjob.com Can Do for You
The scope of services rendered by ZipJob is not that broad, with only three packages available for the clients. Maybe it’s a good solution for those who have only a couple of minutes to order and don’t want to get in the depths of resume writing, but still, the service seems too generic.
The primary benefit ZipJob emphasizes is the ATS optimization of the client’s resume. But what about resumes for beginners, professionals, executives, military persons, or career changers? What if the client needs a beginner’s essay urgently, or a professional has 7-14 days for its completion? There is a page presenting a special offer for Executives, priced very high and including the job search.
Still, not all executives really need those add-ons and, in most cases, only want their resumes polished and updated. Thus, the range of offered services is relatively modest for a reputable service provider with years of experience.
Service variety rating — 3 stars
How to Order
The registration process is completed by placing an order, and those who ordered resumes before can use a “log in” tab to enter their personal cabinets. The process is speedy and hassle-free. The ordering process on the ZipJob website is also super-quick, with the only details required from you being the package type (one of three), your name and last name, and banking card details. Thus, the ordering and log-in processes are customer-friendly and convenient.
Registration and ordering rating — 5 stars
How to Pay
The cost of ZipJob services is within the range of standard resume pricing on the market, but because of the narrow service scope, one can hardly adjust their order to their individual needs. The Launch package costs $139, but it includes only resume writing and ATS optimization. The Fast Track package is priced at $189, and its only difference from the Launch package is a 60-day interview guarantee and a cover letter added to the resume.
The Premium package costs $299 and comes with a LinkedIn profile update, future resume updates, and expedited delivery. The company also offers a premium service for Executives, with a lifetime resume update guarantee and the dissemination of the completed resume among the database of 17,000 recruiters and head hunters. The package is currently priced at $799.
The payment methods’ variety is scarce. To be more precise, the clients can pay for their orders only by a bank card, with no digital wallets or other options available.
Cost and payment rating — 4 stars
How to Contact Support Team
The website enables contact with support representatives via a hotline, an e-mail, and a live chat. However, the contact channels do not work 24/7, with live chat and hotline available only from 9 a.m. to 6 p.m. EST. Thus, clients may need to wait for some time to get their questions answered.
Contact and support rating — 4 stars
How to Get a Discount
There is no information about discount codes or promos on ZipJob. The only special deal currently available is a discount for an Executive package, allowing you to pay $799 instead of $950.
Discount and coupons rating — 3 stars
What Reddit Users Say about Zipjob.com
There are ZipJob reviews on Reddit, but most of them are negative. Some quotes from the users’ comments suggest that the company pursues dubious practices and does not stand to its quality promises:
’This company runs some shady practices. They owe me money but have basically said that it’s going to be a long wait on the refund unless I give them a good review here. I personally will not do that as I find this to be just really bad customer service.”
“This service was a complete waste of money. Did nothing to provide insight into how to improve a resume. The site was reasonable well put together but is worthless.”
Thus, as one can see, Reddit users do not recommend using ZipJob as they did not get the service they had expected.
Reddit review rating — 2 stars
What Social Media Users Say about Zipjob.com
ZipJob reviews on Trustpilot are positive, with the company enjoying the rating of 4.1 stars out of 5 based on 1,026 reviews. ZipJob resume reviews on Sitejabber yield the company 3.95 stars out of 5, ranking this website the 15th among resume writing websites. As for ZipJob reviews on Yelp, there are only three of them, and all are 1-star ratings. There is no information about ZipJob social media on the website.
Social mood rating — 3 stars
How to Join Zipjob Team
There is no information about hiring writers or editors on the ZipJob listing. However, the company provides an e-mail contact for the press partnerships, like advertisements and media releases. Thus, those interested in partnering with the company can send a ZipJob resume to the related staff for consideration.
There is no ZipJob posting found online on hiring websites, so the mechanism of expanding the writing, management, and editorial team is not clear. Glassdoor features only one review from an employee, which is 5-star, so the experience of working on this employer may be regarded as positive.
Employment and employer experience rating — 4.5 stars
Points Pro & Against Zipjob.com
The overall overview of the company’s pros and cons reveals that this resume provider is a decent choice to make by job seekers. Here is the list of pros our review revealed.
- The company’s writers are PARW CC members.
- The prices are moderate.
- The pricing packages are varied, with several additional features included.
- The company provides ATS-optimized resumes, even on the cheapest, standard package order.
- Most packages come with a 60-day interview guarantee.
- There are numerous support and communication channels.
- Resume packages are not flexible (e.g., you cannot order only a cover letter or a follow-up letter).
- Delivery periods are not specified (only for the first draft).
- Executive resume packages are too expensive and automatically come with a headhunting/job search option that many customers may not need.
- There is no legal information about the company’s owner provided.
- The payment method is only one — with a banking card.
Pros and cons rating — 4.5 stars
Is It Legal to Work with Zipjob.com?
Overall, the information presented on the website suggests that the company is legit and legal. In the Terms of Service, a New York address is indicated for legal claims and questions. However, there is no indication of the company’s legal name or owners. The Zip Job recruiter we interviewed also did not give that information, so it’s impossible to locate additional legal details about the company.
Legality rating — 4 stars
Is It Safe to Work with Zipjob.com?
The website looks safe and secure overall, with website encryption and a secure payment gateway put in place. Besides, the company offers a 60-day interview guarantee for the clients, which means you can request a free update of your resume if no interviews were offered.
Safety/security rating — 5 stars
What If Zipjob is a Fake?
There is no information online about a scam or cheat experiences of users. Some reviews are negative, but none of them states that the user was cheated on; most negative reviews relate to poor resume writing or lengthy refunds. Thus, one can conclude that ZipJob is not a scam or cheat scheme online.
Scam and cheat rating — 5 stars
Is Zipjob Cheap Compared to Other Services?
The pricing policy of ZipJob seems standard as compared to other companies in this niche. However, the Executive resume package costs too much based on the overall market evaluation, especially given that the company does not allow any customization of packages, with unnecessary features’ removal.
Pricing policy rating — 4 stars
Is Zipjob Fast When It Comes to Deliveries?
There is no clear information about the deadlines of resume completion, which is not typical for the academic and resume writing niches. The only data available on the ordering page is the timing of the first draft. Expedited delivery is available only for the Premium resume package, so the speed of completion is not apparent. User reviews suggest that resumes are often delayed, so adding some specifics on the timing of order completion would make the ZipJob service much better.
Speed rating — 4 stars
Is Zipjob.com a Reliable Online Helper?
Given the popularity of resume writing services online, users come across various providers promising them outstanding resumes and guaranteed interviews.
However, the industry is full of cheats and scams, represented by one-day firms taking the clients’ money to never return with finished orders. ZipJob is one of the companies with a long history of market presence and a solid reputation among hundreds of clients, so those coming to order resume packages here may feel secure and protected from cheating and scam.
Our review covered the major aspects of the company’s functioning and client service, revealing solid quality and customer orientation of ZipJob. The fact that it has PARW CC certification is also reassuring, suggesting that resumes are written with proper regard to international standards of quality and content organization. Extensive samples and case reviews on the website also suggest a high level of writer expertise and talent.
Some minuses of the service include low flexibility of resume package options, with the standard, VIP, and premium options coming with different add-ons but not differentiated by deadlines or resume complexity levels. Besides, the 24/7 support of the website does not work round the clock in practice, with the only 24/7 channel available being the e-mail contact.
Hence, the company is recommended to improve these service aspects to become a higher-quality provider and improve its reviews on such popular social websites as Reddit and Yelp.
General rating: 3.93 stars